Contact us
Have a question about this guide, found information that looks out of date, or want to suggest something we should cover? We would like to hear from you.
Write to us at our support address. We aim to reply within two business days.
Account and payment questions
We cannot access casino accounts, deposits or withdrawals. For anything related to your King Johnnie account, contact the casino's own support team, which is available 24/7 in English through:
- Live chat inside the casino lobby and mobile app.
- Email through the casino's help section.
- Phone using the number shown in your account area.
When contacting casino support about a withdrawal, it helps to have your username, the amount, the payment method and the date of the request ready. Remember that withdrawals have a 24 to 48 hour pending period before processing.
What to include in your message to us
- The page or section you are writing about.
- What you think is incorrect or missing.
- A source or screenshot if you have one.
Need help with gambling?
If gambling is causing you stress, free and confidential support is available around the clock. Call Gambling Help on 1800 858 858, visit Gambling Help Online, or register with BetStop, the national self-exclusion register.